Privacy Policy

Last update: 09/20/23

1. Introduction

Welcome to Candide, a platform that creates AI chatbots from your data and documentation. Your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and your choices regarding our use of your information.

    2. Informations we collect

    Given the nature of our services, we limit the access to the datasets and outputs of our users. We do not use the results to feed our algorithms.

    Our primary goal in collecting information is to provide and improve our services.

      3. How We Use Your Information

      We primarily collect the information to provide, maintain, and improve our services. We take your privacy seriously and will not share your information with third parties without your consent, except as required by law.

      We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Your Personal Data processed upon your consent will be stored for as long as the relevant consent is not withdrawn and until the expiration of claims resulting from the Service. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

        4. Data Encrypting and Protection

        The data you upload is encrypted and 100% private for your team.

        Your Data is under Protection Rights Under the General Data Protection Regulation (GDPR)

          5. Your Rights

          You can access, correct, or delete your personal information. You can also object to our processing of your personal information or ask us to restrict processing or port your personal information.

          If you are a European Union (EU) and European Economic Area (EEA) resident, you have certain data protection rights, covered by GDPR. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the following data protection rights:

          1. to access to your Personal Data by requesting sharing and/or sending a copy of all your Personal Data processed by us
          2. to request rectification of inaccurate Personal Data by indicating the data requiring rectification
          3. to request erasure of your Personal Data; we have the right to refuse to erase the Personal Data in specific circumstances provided by law
          4. to request restriction of processing of your Personal Data by indicating the data which should be restricted
          5. to object to processing your Personal Data conducted based on grounds relating to your particular situation
          6. to withdraw the consent to process your Personal Data at any time. Withdrawal of the consent is possible solely in the scope of processing made based on consent. We are authorized to process your Personal Data after withdrawal your consent if we have the legal basis for such processing, for the purposes defined by that legal basis
          7. to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of Personal Data relating to you infringes GDPR.

          6. Security

          We employ security measures to protect your information from unauthorized access, theft, and loss. While we strive to protect your information, no security measures are 100% secure, and we cannot guarantee its absolute security.

            7. Third-parties

            We may use third-party Service Providers to monitor and analyze the use of our Service.

              8. Changes to This Privacy Policy

              We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date at the top of this Privacy Policy.

                9. Governing Law

                These Terms are governed by, and interpreted in accordance with, the laws of France. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of France.

                  10. Contact Us

                  If you have any questions about this Privacy Policy, please contact us at

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